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About the Website
Terms and Conditions
Written by Webmaster   

Copyright and Confidentiality

All information on this website (text, documents, images) are copyright to Ashford and St Peter’s NHS Trust. Materials from other sources are referenced accordingly. Users can download or print any information for personal use only and may not publish the material in any format without prior consent from the Trust.

The issue of staff and public confidentiality is of utmost concern to the Trust. Any information that identifies any person or persons can only be published with their full knowledge of its use on the website and their consent for this. Photographs are amended to hide identifiable information where consent has not been able to be obtained (for example, car registration numbers on site). We shall remove any image or text where the subject feels their privacy has been breached.

With regard to staff confidentiality, you should not use names and contact details on this website for direct marketing purposes and we expect all suppliers to respect the Data Protection Act legislation. The Trust follows standard NHS guidelines with regard to tenders and purchasing.

Photography on Hospital Property

Photography, filming or other recording on Trust property is expressly prohibited without the permission of the Communications Team and the consent of the subject. The safety and confidentiality of our patients, visitors and staff is paramount. Anyone taking unauthorised photos will be challenged and asked to leave the premises. Legal action may be taken due to trespass, harassment or damage caused by an individual's actions.

The Trust has strict rules on Child Protection and the photography of children will be referred to the appropriate authorities.

We would advise all service users to notify a member of staff if they have any concerns in this matter.

Accuracy, Availability and Accessibility

Each department is responsible for the accuracy of information they supply to the site and this includes regular reviews to keep content up to date. Materials do not represent business, professional or medical advice and users are advised to seek appropriate assistance from Trust staff in these matters. Details are subject to change and we apologise for any inconvenience this may cause.

The availability of the site is subject to technological support that may in rare cases create a disruption in service. The Trust is not responsible for any damages incurred to the user as a result of the loss of availability.

In creating the site, we made sure that we support the accessibility guidelines for users with disabilities. Every effort is made to follow the NHS guidelines to website design along with the W3C / WAI standards (

Our Patient Advice and Liaison Services (PALS) on both hospital sites will be able to assist any queries you may have with regard to accessibility and translation of information resources.

Information Collected by the Site

The Trust website does use cookies as part of the Joomla! content management system and the StatCounter application. A "cookie" is a small piece of text that records your session visit to the website. The information is used to benefit the web design and content through anonymous counts of visitors and areas visited.

The cookies record the pages visited and other search information is stored for the purposes of measuring site traffic. This does identify the IP address of the user's computer and other browser information.

Details of the cookies are below:

ja_edenite_tpl Used by our Joomla! website template
d4dad6935f632ac35975e3001dc7bbe8 Session cookie for the website
__utma Web analysis
__utmb Web analysis
__utmc Web analysis
__utmz Web analysis

For further information about identifying cookies using Internet Explorer, please visit this Microsoft page. If you are using Opera, Chrome, Safari, Firefox or another web browser, please visit their sites for similar information about cookies. You will also be able to find information on disabling and deleting cookies on your computer depending on your respective browser application.

The Trust supports the Information Commissioner's Office (ICO) initiative regarding cookie compliance.

The Trust uses the NHS Jobs website for its vacancy information, click here for its terms and conditions.

Your Feedback

We welcome any feedback regarding the site, or the Trust in general. In both cases, the individual does not need to supply any personal details if they do not wish to do so. All feedback is treated in strict confidence. For complaints, the appropriate Trust procedures are enforced.
  • Please send any website feedback to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Patient Advice and Liaison Service (PALS)
  • Complaints and Compliments
  • Patient Forums

The Trust does not send out unsolicited emails and users should not open any messages that they are unsure of the contents or the sender. All content is checked for viruses, however this does not stop malicious software from generating hoax messages purporting to be from the Trust. We are not responsible for any damages or loss caused by these emails.

External Links

We shall do our best to ensure that external links are suitable and complimentary to the content of each page. These will be clearly defined as separate from this site and in full working order. However, we cannot guarantee the accuracy and availability of these sites or the information provided by them. Users are advised to refer to similar disclosure statements as this on the linked website. Sites are not chosen for the commercial benefit of the Trust or as an endorsement of them but to aid and enhance the user’s choice of information resources. Links are not available to our Intranet or to NHS Net, only to publicly available information sites.

Freedom of Information Act

The Freedom of Information Act 2000 (FOI), as well as the Information Governance initiative promote the provision and access of information resources to the general public. From October 2003, users are able to request any resource as listed in our publication scheme. From January 2005, this is extended to any material whether detailed in the scheme or not. Materials are only exempted from being provided if they concern security matters, are commercially sensitive or breach confidentiality guidelines.

The Trust has decided to use the website to publish this material for users to read and download. Subject access to patient’s information is covered by the Data Protection Act and users should contact our Medical Records department to view this material.

Further information and resources are available at:
Website Management

This website is managed and updated by the Information Content Manager on behalf of the Trust. The site was created using the Joomla ( open-source content management system. The Trust also supports the NHS Choices website. The Head of Communications and the Health Informatics leads decide the overall strategy of the online services provided by the Trust.

These terms and conditions are subject to change and usage of the site is an implied acceptance of the above statement. Any user that has any queries about this statement or any material on the website should contact us by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

© Ashford and St Peter’s NHS Trust (2012)
Last Updated on Friday, 02 November 2012 12:59