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The Trust runs a number of courses for staff that cover aspects of the Equality and Diversity agenda.
In this section, we have brief summaries of them:
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Recruitment and selection training
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Aim
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To look at the practical skills needed during the recruitment process.
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Objective
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After the course you will be able to:
- Plan and prepare for an appropriate and professional interview
- Contribute to the interview process with increased confidence
- Project a professional image which puts the interviewee at ease
- Use effective questioning techniques
- Have a clear understanding of relevant legislation and the Trust’s Recruitment and Selection policy
The course will also cover analysing vacancies, advertising costs, short listing applicants, preparing and controlling the interview, applying questioning techniques, selecting the right candidate.
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Who should attend
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Staff involved or about to be involved in the Recruitment and Selection process.
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Equality at work training
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Aim
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Equality is about creating a fairer society where everyone can participate and has the opportunity to fulfil their potential. It is backed by legislation designed to address unfair discrimination based on membership of a particular group.
Diversity is about the recognition and valuing of difference in its broadest sense. It is about creating a working culture and practices that recognise, respect, value and harness difference for the benefit of the organisation and the individual, including patients.
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Objective
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The training will enable participants to:
- Appreciate the benefits of diversity and good equal opportunities practices in the workplace.
- Appreciate the barriers that can prevent equality of access and treatment for patients and staff, and become familiar with the relevant legislation in the UK.
- Understand the organisation’s policies relating to Equal Opportunities and Diversity, and the requirements upon them as members of staff.
- Understand when reasonable adjustment may be needed to the working environment to ensure equality of access and treatment for patients and staff.
- Demonstrate active commitment to equality of access and treatment for patients and staff.
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Who should attend
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All managers who need to understand how and when to make reasonable adjustment to the working environment for patients or staff to ensure equality of access and treatment. In relation to managing their staff, this includes opportunities relating to day to day work activities, training and promotion. Staff should also be aware of the requirements on them to act appropriately to ensure equality of access and treatment for patients and their work colleagues.
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Cultural awareness and equal opportunities training
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Aim
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Equality is about creating a fairer society where everyone can participate and has the opportunity to fulfil their potential. It is backed by legislation designed to address unfair discrimination based on membership of a particular group.
Diversity is about the recognition and valuing of difference in its broadest sense. It is about creating a working culture and practices that recognise, respect, value and harness difference for the benefit of the organisation and the individual, including patients.
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Objective
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The training will enable participants to:
- Appreciate the benefits of diversity and good equal opportunities practices in the workplace.
- Appreciate the barriers that can prevent equality of access and treatment for patients and staff, and become familiar with the relevant legislation in the UK.
- Understand the organisation's policies relating to Equal Opportunities and Diversity, and the requirements upon them as members of staff.
- Understand when reasonable adjustment may be needed to the working environment to ensure equality of access and treatment for patients and staff.
- Demonstrate active commitment to equality of access and treatment for patients and staff.
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Who should attend
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All managers who need to understand how and when to make reasonable adjustment to work activities, policies, training and promotion opportunities to ensure equality of access and treatment for patients or staff.
Staff should also be aware of the requirements on them to act appropriately to ensure equality of access and treatment for patients and their work colleagues.
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Customer Care: Contributing to Service Excellence
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Aim
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This programme aims to enable support staff to appreciate the important role they have within the Trust. Often support staff can feel they are regarded as being less important than clinical staff. They may not identify with the organisation and its principal objectives, which can give a feeling of not being included. This programme focuses on the importance of the job that each person does, and the responsibility we all have in delivering high standards of patient care, even where the individual has an indirect impact.
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Objective
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By the end of the course delegates should be able to:
- Outline the key priorities of the Trust
- Identify the Service Standards for their department/team
- List the customers of their department/team
- Identify the services required by those customers
- Explain the contribution of individual team members to service delivery
- Develop good communication skills with customers
- Handle complaints appropriately
- Safeguard the privacy and dignity of patients when appropriate
- Contribute to continuous improvement of the service
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Who should attend
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This programme should be attended by support staff work groups who want to build an effective framework for providing a high quality service.
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Customer Care: Improving the Experience of Patients and Carers
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Aim
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To ensure that all clinical staff have the required essential skills to communicate effectively with patients and other staff. The day is divided into two parts, the morning for all staff and the afternoon for specialist front line staff. A parallel programme is available for non clinical staff.
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Objective
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By the end of the course delegates will have appropriate knowledge and experience relating to diverse communication issues. In particular they will be able to:
- Identify the components of good customer care and interpersonal skills
- Appreciate the effect their behaviour has on others
- Deal with people effectively face to face in order to reduce stress and enjoy work
- Demonstrate good telephone procedure and manner
- Identify what 'hard to please' customers are really like
- State and use strategies for dealing with these customers
- Have developed actions dealing with various scenarios
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Who should attend
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All clinical staff must attend the session once every 2 years
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English for Speakers of Other Languages
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Aim
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An individually designed programme (in consultation with the employer) to build confidence in using language skills.
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Objective
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By the end of the programme, students will:
- have an enhanced understanding of English language
- have an improved ability and confidence in using English language
- have an improved ability and confidence in using written English
- be able to apply English language in the workplace
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Who should attend
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All staff who would like to improve their ability and confidence in using English language.
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Online Equality and Diversity Training
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Details
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The NHS Core Learning Unit (www.clu.nhs.uk) enables members of the Trust to access various training modules including Equality and Diversity free of charge. The online quality and diversity course is now mandatory for all staff.
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Awareness Training