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FOI Request 959 - Maternity Unit Complaints |
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Written by FOI Lead
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| Case Number |
959 |
| Request Date |
09/01/2009 |
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Details of the Request
How many official complaints were logged by your hospital trust in relation to your maternity unit in the 07/08 financial year?
If possible please give a breakdown summary of the complaints as well as the numbers attributed to ‘clinical care’ and ‘staff attitude’. |
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| Completion Date |
02/03/2009 |
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Details of the Response
Thank you for your request to Ashford and St. Peter’s Hospitals NHS Trust regarding the Trust Maternity Unit, please see the complaint managers response below.
The following information has been extracted from the KO41 reporting tool, this is the DoH categories of reporting upon which each trust submits an annual return each year.
Maternity complaints for financial period 2007/08 = 34
The staff groups these related to were as follow:
| Medical staff |
11 |
| Midwifery staff |
20 |
| Administrative staff |
1 |
| Scientific/professional staff |
2 |
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Breakdown by subject:
| Aids appliances and equipment |
1 |
| Staff attitude |
4 |
| Clinical treatment |
24 |
| Communication/info |
3 |
| Failure to follow agreed procedures |
2 |
| Total |
34 |
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We take all forms of complaint extremely seriously and fully investigate each one. All feedback we receive helps us to continually improve services and this includes complaints. |
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Last Updated ( Wednesday, 07 September 2011 10:13 )
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FOI Responses 
