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Patient Survey 2007
Improving your Hospital Experience
Written by Associate Director of Nursing   

Following publication of the Patient Survey, The Executive Board identified four areas as work streams, with designated executive Leads.
 
These were:
 
1
 
Mixed Sex Accommodation
 
Lead: Michaela Morris, Director of Nursing and Operations
 
·          Download the Action Plan and update – Quarter 1 2008/09
 
2
 
Communications
 
Lead: Mike Baxter, Medical Director
 
·          Download the Action Plan and update – Quarter 1 2008/09
 
3
 
Recruitment and Retention
 
Lead: Petra Cunningham, Acting Director of Human Resources and Organisational Development
 
·          Download the Action Plan and update – Quarter 1 2008/09
 
 
4
 
Catering
 
Lead: Michaela Morris, Director of Nursing and Operations
 
·          Download the Action Plan and update – Quarter 1 2008/09
 
 
 
A presentation was given to Trust staff in the Lecture Theatre, Post Graduate Centre on March 28th 2008 by Picker. The presentation has been shared at various team meetings since this date.
 
Work continues towards meeting the actions identified. Copies of the action plans are attached with the most recent updates. 
 
 
A copy of the action plans and updates are shared with Surrey PCT as part of the contract monitoring process.
 
Copies of the Action Plans and updates are published here on the Trust website following presentation to the Trust Board on July 24th.
 
A further update will be provided to the Trust Board in October 2008 for Quarter 2 (July, August, September 2008).
 
 
Ruth Lallmahomed
Associate Director Nursing
July 15th 2008
Attachments:
FileFile size
Download this file (Catering Q1.pdf)Catering Q1.pdf28 Kb
Download this file (Communication Q1.pdf)Communication Q1.pdf19 Kb
Download this file (Mixed Sex Q1.pdf)Mixed Sex Q1.pdf32 Kb
Download this file (Recruitment Q1.pdf)Recruitment Q1.pdf16 Kb
Last Updated on Monday, 17 November 2008 18:29