Telecommunication Services at Ashford and St. Peter’s

About the Service

Telecommunication Department provides the following services:

·          Switchboard Services

·          Maintenance and purchase of Telecommunication equipment to include Telephones, Fax Machines, Pagers, Mobiles and Voice Mail.

·          Installation of new telephone and data cabling.

·          Maintenance of the Door Access Swipe Card System (excluding the issuing of cards which is managed by Security)

·          Other services to include Pin Numbers for personal telephone calls, Call Logging Reports, Directories and Payphones.

Standard

To ensure that all routine telecommunication requests are dealt with under a priority appointment booking system.

To ensure all external calls are answered within 20 seconds and information on volume of calls communicated to Customers on a regular basis.

Further Information

Routine requests (for faults, failures and services) are via the helpdesk on 2882/4585